Privacy Policy

1. Commitment to Privacy

At Soulful Hands Home Care, we respect your privacy and are committed to protecting the personal information you share with us. We adhere strictly to applicable privacy laws and regulations, ensuring that all personal information is securely stored and handled with the utmost care and compliance. This policy outlines our practices concerning data collection, usage, and security, to ensure that your rights are preserved.

2. Data Collection

We collect personal data such as your name, phone number, and email address only when you opt-in to receive text messages from us via our website contact form.

3. Data Usage

The personal information you provide is used solely for the purpose of sending service-related SMS communications and providing updates about our services. Your data helps us to enhance operational efficiency and improve your experience with our services.

4. Data Security and Retention

Data Security: We implement secure storage measures to protect your data from unauthorized access.

Data Retention: We retain your personal data only for as long as you are subscribed to our SMS service or as needed for operational purposes or as required by law. You may request the deletion of your data at any time.

5. Message and Data Rates may apply

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

6. Information Sharing and Non-Sharing Clauses

Soulful Hands Home Care does not share your data with third parties for marketing purposes.

Soulful Hands Home Care does not sell, rent or share the collected mobile numbers or mobile opt-in information with anyone.

7. Exception to Data Sharing

The only circumstances under which we may share your information are when required by law, such as in compliance with a legal order or regulation.

8. Opt-In and Consent

You provide explicit consent to receive SMS messages by selecting a checkbox on our website contact form. This consent includes agreement to receive updates relevant to our services.

9. Opt-Out Option

You have the right to opt-out of receiving SMS communications at any time. To cease receiving messages, you can reply with the word “STOP” to any message received. Opting out will immediately terminate SMS communications.

10. Customer Access to Information and Additional Inquiries

If you have questions about this privacy policy, our SMS practices, or need to request changes to your information, please contact us directly at 312-324-4150. We are committed to ensuring transparency and supporting your inquiries related to privacy and information control.

For more detailed information on the terms governing our services, please see our Terms and Conditions.